Shipping policy
Shipping Policy
We know you’re excited to get your art supplies and start creating - so we do our best to pack and ship your order as quickly as possible! 🌸
Where We Ship From
All orders are dispatched from the Capricorn Coast in regional Queensland, Australia. Because we ship from a regional location, delivery times may be longer than metro estimates. We appreciate your patience and understanding. Our team packs and ships orders as quickly as possible to get your goodies on their way without delay.
Processing Times
Orders are usually packed and shipped within 1–3 business days. During busy periods, sales, or new releases, it might take an extra day or two - but we promise we’re working hard to get your goodies on their way!
Because we pack promptly, changes to orders are generally not possible once they’ve been placed. If you spot a genuine error (like duplicate purchases), please email hello@sheleeart.com.au straight away.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order weight.
Typical delivery times:
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Australia: 2–7 business days
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New Zealand: 7–14 business days
All parcels include tracking, and you’ll receive an email once your order’s on its way.
International Orders
We are currently shipping only to New Zealand 🌍
Please note that international orders may be subject to import duties, taxes, and customs fees charged by your country’s border authority. These charges are the responsibility of the customer.
Lost or Delayed Parcels
Once your order has been handed to the carrier, it’s in their capable hands. If your parcel is delayed or goes missing, please contact the courier directly using your tracking number - and let us know at hello@sheleeart.com.au if you need help chasing it up.
Incorrect Addresses
Please double-check your shipping address before placing your order. We can’t be held responsible for parcels lost due to incorrect details, but if it’s returned to us, we’ll happily reship it (additional postage may apply).
Pre-Orders & Backorders
If you’ve ordered a mix of in-stock and pre-order items, your whole order will ship once everything is ready - this helps us reduce shipping costs and packaging waste.
Thank you for supporting our small creative business and helping keep the Bloom alive! 💛