Refund policy

Refund Policy
We’re all about keeping things blooming smoothly, so here’s the lowdown on our refund and returns policy 🌸

No Returns or Change-of-Mind Refunds
Please choose carefully
Once your order is placed, we can’t offer refunds or exchanges if you simply change your mind or pick the wrong item.

Order Changes & Genuine Errors

Because we pride ourselves on super speedy packing (we like to get your goodies on their way as fast as possible!), changes to orders are generally not possible once they’ve been placed.

If you notice a genuine error, like accidentally placing the same order twice or purchasing multiple of the same item by mistake,  please email hello@sheleeart.com.au straight away. If the order hasn’t shipped yet, we’ll happily refund or adjust it for you. Once it’s been packed or dispatched, we’ll do our best to help where possible, but we can’t promise we’ll catch it in time.

Gift Cards

Gift cards are non-refundable and can’t be swapped for cash (but they never expire, so you’ll always have something to look forward to!).

Faulty or Damaged Items
If something arrives not quite right, don’t stress, we’ll make it right! In line with Australian Consumer Law, you’re entitled to a replacement or refund for faulty or damaged products.

Just send us an email at hello@sheleeart.com.au within 14 days of receiving your order, along with your order number and a few clear photos of the issue. Once we’ve checked it out, we’ll get a replacement or refund sorted for you as quickly as possible.

We appreciate your understanding,  every order helps support our small creative team and keeps the art supplies flowing for the whole Bloomie community 💛