FAQ's
Not seeing your question here?
Slide into our inbox and our bloom crew will help you bloom on!
What is Sheleeart?
We are an Australian art brand built around the Bloom Technique, high-quality paint and pigment supplies, and a community that loves to get messy, creative and inspired.
Do you ship internationally?
Right now we ship to Australia and New Zealand only.
Additional regions will open soon.
Where do you ship from?
We ship from the Capricorn Coast in regional Queensland. Because we’re a regional location, delivery times may be a little slower than metro areas.
We truly appreciate your patience - we’ll be packing and sending your goodies as quickly as possible!
What is your refund/returns policy?
We follow Australian Consumer Law.
• No refunds or returns for change of mind.
• Gift cards cannot be redeemed for cash.
• Faulty items will be replaced or refunded once returned.
• If you accidentally purchase multiples, we will refund where appropriate.
Can I change my order after checkout?
We pack quickly, so changes are usually not possible. Please double check quantities, colours and addresses before completing your order.
For our full policy please click here
What is your shipping policy?
We aim to dispatch orders quickly. Most parcels leave within 1–3 business days, excluding weekends and public holidays.
During sales, new releases or high-volume periods, dispatch times may be slightly longer.
For our full shipping policy click here
Can I change my shipping address after ordering?
We pack orders promptly, so address changes are usually not possible. Please double check your details before completing your order.
What happens if my parcel is delayed or lost?
Once parcels are handed to the carrier, delivery times are outside our control. If your order is severely delayed or missing, please reach out and we will assist in lodging an enquiry.
What happens when this stock sells out?
The current pigments and tools from Fluid Art Co and This Little Piggy are final stock.
Once these items sell out, they will not be restocked and will no longer be available.
The good news:
Shelee is working on a series of incredible new product lines.
They will not replace the original offerings, but we are confident you will be just as excited by what is coming next.
To stay updated, join us here:
• Follow our social pages
• Sign up for the Bloomie Newsletter for updates, sneak peeks and early announcements
Where do you ship from?
We ship from our Australian warehouse.
Do you ship to New Zealand?
Yes. Shipping rates and delivery times vary based on carrier and location.
Please note orders over $1000NZD may incur import duties.
Do I need to worry about import duties?
New Zealand may charge duties or GST depending on your order value. Any fees are the responsibility of the customer.
How should I use pigments?
Wear a mask, work in a ventilated space, avoid breathing dust and avoid contact with skin.
Are your products safe for children?
Our art supplies are designed for adults and are not recommended for unsupervised children.
Are Sheleeart and Fluid-Art Co connected?
No. We are separate entities. Sheleeart is not affiliated with Fluid-Art Co.